In India, December 24 is celebrated as National Consumer Day with a particular theme each year. On this day the Buyer Security Act, 1986 had gotten the consent of the president. This Act's passage into law is regarded as a significant turning point in the country's consumer movement.
This day gives people a chance to talk about how important the consumer movement is and how everyone needs to know more about their rights and responsibilities.
The Consumer Protection Act of 2019 will go into effect on July 20, 2020.
Through its various notified Rules and provisions, such as Consumer Protection Councils, Consumer Disputes Redressal Commissions, Mediation, Product Liability, and punishment for the manufacture or sale of products containing adulterants or spurious goods, the Act will empower consumers and assist them in protecting their rights.
The Central Consumer Protection Authority (CCPA) is established under the Act to promote, safeguard, and enforce consumers' rights. The Consumer Consumer Protection Act (CCPA) will have the authority to conduct investigations into violations of consumer rights, initiate complaints or prosecutions, order the recall of unsafe goods and services, order the cessation of unfair trade practices, and impose penalties on manufacturers, endorsers, and publishers of misleading advertisements.
Every e-commerce company is required to provide information about return, refund, exchange, warranty and guarantee, delivery and shipment, payment methods, grievance redressal mechanism, payment methods, security of payment methods, charge-back options, etc. in accordance with this act. including the customer's country of origin, which is necessary for the platform's pre-purchase decision-making process. Additionally, in accordance with this Act, e-commerce platforms are required to respond to any consumer complaint within forty-eight hours and within one month of receiving it.
The Act establishes the concept of product liability and includes the product seller, manufacturer, and service provider in any claim for compensation.
The Act makes it easier for consumer commissions to resolve disputes, allowing for, among other things, the State and District Commissions to review their own orders, allowing consumers to file complaints electronically and in consumer Commissions with jurisdiction over their residence, videoconferencing for hearings, and deeming complaints admissible if the question of admissibility is not resolved within 21 days.
The new Act includes mediation as an alternative means of resolving disputes. The adjudication process will be made easier by this. A Consumer Commission will refer a complaint to mediation whenever parties agree on the possibility of early resolution. The Mediation Cells, which will be established under the direction of the Consumer Commissions, will serve as the venue for mediation. There will be no appeal against the mediation-mediated settlement.
In accordance with the rules of the Consumer Disputes Redressal Commission, there will be no filing fee for cases up to Rs. 5 lakh.
For a false or misleading advertisement, the CCPA may impose a fine of up to Rs 10 lakh on a manufacturer or endorser, as well as up to two years in prison. A Rs 50 lakh fine and up to five years in prison can be imposed for a subsequent offense.
The Consumer Protection Act of 1986 was enacted with the intention of providing consumers with effective safeguards against various forms of exploitation, such as poor service, defective goods, and unfair trade practices.
Major Goals: To promote and safeguard consumer rights, such as the right to be shielded from the promotion of products and services that pose a threat to life and property.
be aware of the quality, quantity, potency, purity, standard, and price of products or services in order to safeguard consumers against unfair business practices.
ensure that you have access to a wide range of goods and services at reasonable prices whenever possible.
to be heard and to know that the interests of customers will be taken into account in the right places.
look for redressal against unreasonable exchange rehearses or prohibitive exchange rehearses or corrupt abuse of buyers.
to education of customers.
A quasi-judicial machinery is being sought to be established at the district, state, and central levels in order to provide consumers with a straightforward and speedy remedy.
What day is observed on December 24?
National Consumer Rights Day is a day when many events, seminars, functions, and competitions are held about agriculture and the importance of teaching and educating the public about it. Every year on December 24, the nation observes National Consumer Rights Day with a particular theme.
In India, what holiday is observed on December 24?
The 24th of December is observed as National Consumer Day in India. In 1986, the Consumer Protection Act was enacted by the Indian Parliament on this day.
How does National Consumer Day work?
World Consumer Rights Day is celebrated on March 15 each year to protect consumers' rights and ensure that they are not subjected to market exploitation or social injustice that could compromise their rights. In the meantime, on December 24, India observes National Consumers Rights Day.